FAQ - Contact info and Help

Can I contact you directly?

The easiest way to contact us it to start a chat by clicking conversation icon that can be found at the bottom left of the page. A team member will be able to directly answer your questions.

Another option is to email us at the email found at the top each page, we'll try to get back to you within one business day. 

For a more direct response, feel free to call Chaim on 0403 135 499 to arrange sizes, colours and delivery options such as a local pickup. 

Can I return my rug if I don't like it or it doesn't fit?

You can return or exchange your rug within 30 days of purchase, please refer to our Refund Policy for our terms, conditions and details. 

Am I able to pick up the rug instead of getting it delivered?

If you would like to pick up the rug instead of having it delivered, please call Chaim on 0403 135 499. Pickups are available from our Bondi location. 

How much is shipping?

Shipping is free Australia Wide for all orders over $149 - except for remote locations. Please refer to our Shipping page for more details. Otherwise, shipping is $30.